This ring, with its blue accents, is perfect for wearing to work. Several colleagues noticed today that I was wearing a lovely ring, and they kept asking me where they could buy it in other colours. I recommended this shop to them—it offers great value for money. I’m really grateful for such a lovely product.
Jewelry & Order FAQs
What does the certificate cover?
Check the named laboratory and report type in the selected product listing. A diamond grading report describes the graded gemstone; a finished-jewelry certificate may describe the metal and gemstone identity. Confirm the document supplied with your chosen option before ordering.
Are these diamonds lab-grown?
The Signature Diamond Collection features lab-grown diamond jewelry. Other jewelry elsewhere in the store may use different stones; check the product description and selected option.
Are matching pieces sold as a complete set?
Matching jewelry is offered as individual style options unless the product description explicitly says otherwise. A photo may show a ring, necklace and earrings together. Select each piece you want; the price shown applies to the selected option.
How do I choose the right size?
Check the size options on the product page. An adjustable design does not guarantee a fit for every finger. If you are unsure, email Cupid@pygmaliondiamonds.com with the product link and your ring measurements before ordering.
Which materials are used?
Material and finish information varies by design. If a material is not specified, contact us before ordering, especially if you have a metal sensitivity. A color name such as gold-tone or silver-tone describes appearance and does not mean solid gold or sterling silver.
Does a pendant include a chain?
Check the selected option and product description. Options described as pendant only do not include a chain. Contact us if the listing does not specify what is included.
What are the shipping charges?
Standard shipping is US$30 for orders below US$69. Eligible orders of US$69 or more qualify for free standard shipping. Availability and the final charge are confirmed for your delivery address at checkout.
Enter your complete delivery address at checkout to see the shipping services and final charges available for your order before payment. If you need help checking delivery to your destination, email Cupid@pygmaliondiamonds.com.
How do returns work?
Request a change-of-mind return within 14 days of delivery. Items must be unworn, unused and in their original packaging, and you pay the return postage. For faulty, damaged or incorrect items, contact us for an appropriate solution and any required return postage at our expense. Read our refund policy for details. Your statutory rights are unaffected.
What if my order arrives damaged or incorrect?
Email Cupid@pygmaliondiamonds.com with your order number, a description of the problem and clear photos of the item and packaging. We will review the issue under our refund policy.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the requested change. Changes or cancellations may not be possible once an order has shipped.
How can I contact you?
Email Cupid@pygmaliondiamonds.com or use our contact form. Include your order number for order questions, or the product link and selected style for product questions.
Is gold-tone jewelry solid gold?
Gold-tone and silver-tone describe a color or finish; they do not establish precious-metal content. Check the material information for the specific design. If it is not stated clearly, contact us with the product link before ordering.
Is your jewelry hypoallergenic, nickel-free or waterproof?
These properties vary by design and must be confirmed for the exact item. Do not assume them from its color or photograph. If you have a metal sensitivity, ask us to confirm the material before purchasing. Remove jewelry before swimming, bathing or exercise.
Will an adjustable ring fit any finger?
Adjustable does not mean one size fits everyone. Ask us to confirm the adjustment range if it is not listed. A decorative design measurement is not the ring size, and an unspecified numeric size should not be assumed to use a particular country's sizing system.
Which payment methods can I use?
The payment options available for your order are displayed at checkout. Availability may depend on your destination, currency, device and payment provider. Do not send card numbers, security codes or passwords by email or chat.
Can you guarantee arrival before an event?
Contact us before ordering with the product link, destination and the date you need it. We need to check current dispatch and delivery estimates before confirming whether an option is suitable.
How can I get help with a delayed or missing parcel?
Email Cupid@pygmaliondiamonds.com with your order number and a description of the problem. Our team will check the shipment and explain the next steps. A delay does not mean your support request will be refused.
How are prices and promotions applied?
Review the selected item, currency, discount, delivery charge and total at checkout before payment. A promotional message does not establish that offers can be combined or that a gift is included; check the current offer's conditions.
How do I speak to a person?
Use the store's contact form or email Cupid@pygmaliondiamonds.com. Include the product link and selected option for a product question, or your order number for order support. Our team must check cancellation, refund, payment and delivery issues; an automated reply is not confirmation that an order has been changed.